Whitelist Specific Content Fields on your Website

If Insightech has automatically masked content that is not personally identifiable information (PII), and you would like to see what content was entered, then you can whitelist these content fields so that they can appear within session replays, across the platform.

Some fields that you might want to whitelist:

  • Site search fields
  • Voucher input fields
All custom masking & whitelisting is performed in the tracking code before data is sent to Insightech. Any previously masked data cannot be unmasked.

How to Whitelist Fields in Insightech

Similar to how custom masking rules are applied, content can be unmasked / whitelisted by inputting the appropriate CSS selectors, CSS classes, or CSS attributes in the whitelist input.

Click here for more information on identifying CSS selectors on your website

  1. Click Settings → Tracking Code  → Tracking Settings → Allowed Fields
  1. Input the CSS selector, CSS class, or Attribute for the elements that you want to whitelist in Allowed Fields; remembering to use a new line for each rule

An example of whitelisting rules you might use:

.example-css-class

.example-css-selector > div > .example-selector-end

.example-css-selector-with-wildcard > *

[attribute="value"]

CSS class

Classes are like labels and can be applied to multiple elements in one go.

CSS selector

Selectors are the path of where your element lives. Each element has a unique selector within the page it lives

CSS attributes

If your element has an attribute value, you can specify that in the rules as well.

Your masking and whitelisting rules need to specify exactly where the text lives, that you want to mask/whitelist.

If you want to apply the rule to everything within a section of sub-elements, you can use a wildcard (*) at the end of a selector.
  1. Click and your rules will apply within the next 10 - 15 minutes 

It is not recommended to use a common class for whitelisting, as you should only be whitelisting content on a case by case basis.

You should always think about whether it is essential to whitelist an element, and be careful about what you whitelist.

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Mask Specific Content Fields on your Website

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