Understanding Rage Clicks

Rage clicks happen when a user (who is likely frustrated) repeatedly clicks on an element on your website in a very short amount of time.

Rage clicks are a good way to identify broken features (links, buttons, images) or a potential website error causing an element/link to not respond as intended.

You can find rage clicks in clickmap reports, session replays, and in error monitoring reports, allowing you to identify user frustrations and their impacts on your customers' experiences.

How to Check A Page (and its content) for Rage Clicks

Below are two main ways to check a page to see if users are rage clicking on any of its content

1. Open the Clickmap in the Insightech Platform

1. Navigate to Page Analysis

   

2. Select All Pages or Landing Pages

   

3. Click 'Analyze' on the page you want to analyse

   

4. Open the 'Analytics' Tab on the right hand panel

   

5. Click the Friction map to overlay the rage clicks on top of the page content

   

2. Open the Chrome Extension on your Live Website

Alternatively you can Open the Chrome Extension on your live website, and click on Friction Maps to overlay the Rage Clicks on your live website.

Viewing Rage Clicks in Session Replays

When viewing any list of Session Replays, you will see an angry-faced icon on the session replays that have Rage Clicks within them.

When clicking into the replay itself, you will also see these angry-faced icons on the replay timeline, showing you exactly where the rage click occurred.

And also once again under the session replay events list (under the Journey Tab)

Customise Your Rage Click Definitions

You can customise how your rage clicks are defined in Insightech, and also which elements are included/excluded from your rage click reports.

To update your rage click settings

Navigate to Settings --> Tracking Settings --> Rage Clicks

Rage Click Default Definition: Rage clicks are defined as 4 clicks in quick succession within 2000 milliseconds on the same element. You can change this definition here if you would like to.

Rage Click Excluded Elements: This input field allows you to exclude specific elements from being tracked in your Rage Click reports. This could include elements like Product Carousels, Calculator Buttons, or arrow navigation icons.

To exclude elements simply:

1. Add a CSS selector or CSS class that matches the element/s you want to exclude from this report. Each new CSS selector / class needs to be on a new line. (click here for more information on CSS Selectors)
2. Click Save Settings to save your new rules to your Rage Click reports

Rage Clicks in the Error Monitoring Report

The Errors report in Insightech automatically detects errors including Rage clicks, and shows you where the most common issues are occurring, including which issues are causing the biggest impact to your website conversions.

From here, you can jump into specific replays for the biggest issues, save notes, and share reports with your team for issues that need to be fixed. Click here for more information on the Errors report.

If you don't have this module enabled on your account, please contact your Insightech account manager who can help you to enable this.