Updated by Shivam Bhonsle
This article contains answers to some of your most frequently asked questions. Click below for in-depth answers to specific topic areas:
- Account Set-Up
- Platform User Guides
- Insightech's Optimisation Playbook
- Privacy and Security
Does Insightech impact on site-speed, page performance or the online customer experience?
Click here to learn more about Insightech's capabilities
Who are the primary users of the platform
Is Insightech GDPR Compliant?
Contact us for more info about Insightech's data security policies
Does data from different device types show up on Insightech?
Click here for more info about segments and filters on the insightech platform
How does form analysis work and what does this show?
Click here for more info on how form analysis work
How does customer issue recreation work on Insightech?
Click here to learn more about how to recreate customer issues with Insightech
How far does Insightech data go back?
Contact us for more information on options for storing your website data
Can Insightech track iFrame content? (e.g a chat widget)
Unfortunately, Browsers restrict access to iFrames, therefore the tracking code is not able to track information inside IFrames. In replay, IFrames will be shown as a blank grey box if they are visible and non-transparent.
What are the impacts of third party cookies on the platform?
What are Insightech's currently supported browsers?
Click here for set-up instructions for the Insightech Chrome Extension
With Insightech, you are able to derive key insights and understand the behaviour of customers to further optimise your website. Contact us for answers to specific or technical questions that require in-depth explanations.