Once you have made a support ticket, you may want to track its progress to ensure that the issue is being processed. 


Guide

To do this, follow the steps below:

  1. Navigate to the Insightech Support Portal found at https://insightech.freshdesk.com/support/home


  2. Create or Login into your Fresh Works account, filling in your details as directed

  3. Click on the Check Ticket Status button which will redirect you to the Tickets Tab section of the portal


    Here, you will be able to sort through the details for the tickets being processed

    Open or Pending 


    Date Created


    Export Tickets


  4. Press the Open button for the ticket being tracked that webpage with a thread to gain updates and communicate with your Insightech Support Team Member