If you need additional support when using the platform, our ticket system allows you to send specific requests for issues you may be dealing with. 


Guide


To raise a ticket, follow the steps below:


  1. Navigate to Insightech's support portal at https://insightech.freshdesk.com/support/home


    Here, you'll find all the resources available to aid you when using the Insightech platform. It includes:
    • Help Articles
    • Community Forums 
    • Support Ticket Systems    

  2. Click on the New Support Ticket icon which will link you to the support ticket webpage to fill out a type form. Please click here to be sent to the support ticket request webpage.

  3. Create a ticket by filling in the ticket request form which includes three primary details:    
  • Requester (Email)
  • Subject
  • Description

You are also able to attach files if this would help convey more clearly, the issues you are facing.


Once clicking Submit, a ticket will be sent to an Insightech support member who will assist you with your issue.

Please click here to be if you'd like to now how to track support ticket requests.