Setting up Cross-Domain Tracking can be easily done by following the steps outlined below:

Follow these steps to set-up Cross Domain Tracking

  1. Navigate to the Settings → Profile section on the platform



  2. Add each domain URL in the domains tab to be included in cross-domain tracking

     
  3. Click Submit

Once you've saved your list of domains, Insightech will retroactively go through your historical sessions, and automatically update journeys to accurately show their behaviours across all of the domains and portals in your list.

 

Please note: If you don't have Insightech tracking on an external website or third party portal, you won't be able to see the journey while users are navigating through these environments. You will be able to see when users click to those portals, and what they do when they return.